Privacy Policy
Last updated: October 7, 2026
MychewIQ, Inc. (“MychewIQ,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, mobile applications, and related services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Scope of this Policy
This Privacy Policy applies to all personal information collected through:
- The MychewIQ website (including mychewiq.com)
- The MychewIQ mobile or web application
- Any related products, features, or services offered by MychewIQ
2. Information We Collect
We collect personal information to provide and improve our Services, process orders, and facilitate laboratory testing.
Information You Provide Directly
Depending on how you use our Services, we may collect:
- First and last name
- Email address
- Phone number
- Date of birth and age
- Gender
- Mailing address
- Billing and payment information (processed securely via third-party payment processors such as Stripe)
- Race and ethnicity (collected only as required to facilitate laboratory testing)
- A device identifier generated when you install our mobile app
- Time zone
Health-Related Information
MychewIQ stores your laboratory results. When you order a blood panel through MychewIQ, you complete your draw at a third-party laboratory partner. Your results are then entered into your MychewIQ account, where they are stored so that we can display them to you over time and generate personalized nutrition guidance from them. This means MychewIQ retains your biomarker values, reference ranges, and draw dates on an ongoing basis. Closing your account does not automatically erase them; you may request erasure at any time by emailing contactus@mychewiq.com. We may receive limited summaries or confirmations necessary to deliver our Services.
Automatically Collected Information
We may collect certain information automatically when you interact with our Services, including:
- Device and browser information
- IP address
- Pages visited and usage patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide, operate, and improve our Services
- Process payments and orders
- Coordinate laboratory testing through third-party providers
- Communicate with you about your account, orders, or updates
- Send marketing or informational emails (you may opt out at any time)
- Maintain security and prevent fraud
- Comply with legal and regulatory obligations
4. Cookies and Tracking Technologies
We use cookies and similar technologies to support site functionality, understand usage patterns, and improve user experience. Some cookies may be set by third-party services integrated into our platform.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Services.
5. Sharing of Information
We do not sell your personal information and do not share it for targeted advertising.
We may share information with trusted third parties only as necessary to operate our Services, including:
- Payment processors (e.g., Stripe)
- Email and communications providers (e.g., MailerLite, Twilio)
- Hosting and infrastructure providers (e.g., AWS)
- Laboratory and testing partners (e.g., LabSavvy and Quest Diagnostics)
- AI Processing (xAI)
These service providers are authorized to use personal information only as needed to perform services on our behalf and are required to protect your information. Third parties with whom we share personal information — including infrastructure, analytics, laboratory, and AI processing providers, and any parent, subsidiary, or related entity with access to user data — are contractually required to provide the same or equal protection of that information as described in this policy.
AI Processing
MychewIQ uses xAI, a third-party artificial intelligence provider, to power Nova, our in-app nutrition coach, and to generate your personalized insights. To do this, we share the following information from your account with xAI: your age, sex, height, weight and activity level; your biomarker results and MychewIQ score; your food logs, Go-Tos, health goals, dietary preferences and food allergies; and the messages and any photographs you send to Nova. We do not send your name, email address, phone number or other contact details.
We ask for your permission in the app before any of your information is sent to xAI. If you choose not to allow it, Nova and AI-generated insights are turned off and the rest of the app continues to work. You can grant or withdraw permission at any time in Profile & Settings.
xAI processes this information only to provide these features, under a written agreement (including a Business Associate Agreement) that requires it to protect your information to the same standard described in this policy. It is not used for advertising, and we do not sell it.
6. Mobile Information and Text Messaging
When you opt in to receive text messages from MychewIQ, we collect your mobile phone number and a record of your consent. We use it only to send the one-time passcodes you request and notifications about your orders, and we share it with our messaging provider solely to deliver those messages on our behalf.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may withdraw consent at any time by replying STOP to any message from us.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system can be guaranteed to be 100% secure.
MychewIQ acts as a business associate under the Health Insurance Portability and Accountability Act (HIPAA) in connection with laboratory testing services. We maintain business associate agreements with the covered entities and subcontractors involved in delivering those services, and apply HIPAA-aligned administrative, technical, and physical safeguards to protected health information.
8. Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Opt out of marketing communications at any time
- Request deletion of your personal information, subject to legal or operational requirements
You may delete your MychewIQ account at any time, either in the app under Profile or by emailing contactus@mychewiq.com. When you delete your account, your account is closed, you are signed out, your payment profile is removed, and you will no longer be able to sign in. You may register again in the future with the same email address; a new account will not carry over any information from a deleted one.
You may also request that we erase information associated with a deleted account by emailing contactus@mychewiq.com.
Retention
We retain personal information for as long as needed to provide the Services and to meet legal, tax, and accounting obligations. You may request erasure of your information at any time by emailing contactus@mychewiq.com, and we will erase it other than records we are required to retain.
9. Children’s Privacy
Our Services are intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to delete it.
10. Health Disclaimer
MychewIQ is not a healthcare provider and does not provide medical advice. Information provided through our Services is for informational and wellness purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes become effective constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
MychewIQ, Inc.
contactus@mychewiq.com