These Terms and Conditions (“Terms”) govern your access to and use of the websites, applications, and services provided by MychewIQ, Inc. (“MychewIQ,” “we,” “us,” or “our”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Scope of the Services
MychewIQ provides access to educational content, wellness-related insights, and tools designed to help users better understand nutrition and health-related data. Our Services may include websites, mobile or web applications, and related products, features, or services (collectively, the “Services”).
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
2. Eligibility
You must be at least 13 years of age to use the Services. By using the Services, you represent that you meet this requirement and have the legal capacity to enter into these Terms.
3. No Medical Advice
MychewIQ is not a healthcare provider and does not provide medical advice, diagnosis, or treatment.
All information provided through the Services is for informational and wellness purposes only and should not be used as a substitute for professional medical advice. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition.
4. User Accounts
Certain features of the Services may require you to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the confidentiality of your account credentials
- Notify us promptly of any unauthorized access or use
You are responsible for all activity that occurs under your account.
5. Payments, Fees, and Refunds
Payments and Payment Processing
Certain Services offered by MychewIQ require payment. All payments are processed through third-party payment processors (such as Stripe) using secure, encrypted connections. MychewIQ does not store full payment card numbers; payment information is securely handled and stored by our payment processors in accordance with their security standards and applicable laws.
Refunds and Nonrefundable Fees
Refunds may be permitted in certain circumstances. However, specific fees associated with laboratory testing are nonrefundable, including but not limited to:
- Clinic draw fees
- Prescriptive authority fees
These fees are charged on a per-transaction basis and cannot be recovered once services related to them have been initiated.
Any remaining portion of a purchase may be eligible for refund, subject to applicable laws and the specific terms of the transaction. Refund eligibility and processing timelines may vary depending on the nature of the Services purchased.
State-Based Pricing Adjustments
Pricing for laboratory testing services may vary based on the state in which the laboratory services are actually performed, due to state-specific regulatory requirements. MychewIQ offers two pricing tiers for laboratory services:
- Standard Pricing, which applies in the majority of U.S. states
- State-Regulated Pricing, which applies in certain states subject to additional regulatory requirements, including New York, New Jersey, Massachusetts, Delaware, and Vermont
At the time of purchase, users are asked to indicate whether they intend to complete laboratory testing in a state subject to State-Regulated Pricing. Initial pricing is based on the information provided by the user at checkout.
Because payment is collected prior to the laboratory appointment, final pricing is determined by the actual location where the laboratory services are performed, as confirmed by our third-party laboratory partners. If it is later determined that laboratory testing occurred in a state subject to State-Regulated Pricing after Standard Pricing was initially charged, MychewIQ will notify the user and may charge the remaining balance owed to reconcile the applicable pricing tier.
By using the Services, you authorize MychewIQ to store a payment method through our payment processor (such as Stripe) and to charge additional amounts, after notice, if required to reconcile differences between Standard Pricing and State-Regulated Pricing.
Once a laboratory appointment has been attended and specimen collection has occurred, the service has been administered and cannot be canceled or undone, and applicable charges are nonrefundable, except as required by law.
6. Laboratory Testing and Third-Party Services
MychewIQ may facilitate access to laboratory testing through third-party providers. Laboratory services are provided solely by those third parties, and your relationship with them is governed by their respective terms, policies, and procedures.
MychewIQ does not perform laboratory testing and does not control the operations, availability, or accuracy of services provided by third-party laboratories.
7. Acceptable Use
You agree not to:
- Use the Services for unlawful, fraudulent, or misleading purposes
- Interfere with or disrupt the operation or security of the Services
- Attempt to gain unauthorized access to systems or data
- Misuse or exploit content or features provided through the Services
We reserve the right to suspend or terminate access to the Services for violations of these Terms.
8. Intellectual Property
All content, trademarks, logos, and materials made available through the Services are owned by or licensed to MychewIQ and are protected by applicable intellectual property laws.
You may not copy, modify, distribute, or create derivative works from the Services without our prior written consent.
9. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis. MychewIQ makes no warranties, express or implied, regarding the accuracy, reliability, or availability of the Services.
10. Limitation of Liability
To the fullest extent permitted by law, MychewIQ shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of the Services.
11. Indemnification
You agree to indemnify and hold harmless MychewIQ and its officers, directors, employees, and partners from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.
12. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
14. Contact Us
If you have questions about these Terms, please contact us at:
MychewIQ, Inc.
contactus@mychewiq.com
Terms and Conditions
Last updated: January 30, 2026